Frequently Asked Questions

Your initial meeting will likely be longer than you’ve previously experienced, lasting up to an hour or an hour and a half, depending on the consultation you’ve booked. This is so Gina can start to get to know you, and begin to understand what you’re hoping for, how she can help and how you can work together. She wants to hear your story and learn about you as an individual. In the session, she will also take time to do a thorough head to toe physical assessment. The physical assessment helps her understand how your body moves, what is working well, and what isn’t so that together, you can begin to understand what can help it start to heal. Together, you will talk through what you’ve found, come up with a treatment plan and get started.

We treat all sorts of injuries, pain and dysfunction. Everything from a sporting injury affecting your ankle or shoulder, to spinal pain, to pelvic pain, to more complex persistent pain and chronic pain presentations. If you are unsure if this is the right clinic for you, please do not hesitate to reach out to discuss.

It can be helpful if you bring any doctors’ letters, referrals or scans to your first appointment. Equally, wear comfortable clothes as we will likely be doing some movement together and comfortable clothes will make it easier for you to be assessed.

Depending on the treatment plan we decide on together, some sessions may be covered by Medicare. You will need to have a referral from your GP known as an Enhanced Primary Care Plan (EPC). These will allow for a maximum of 5 physiotherapy treatments within one calendar year. Medicare will cover a portion of the cost of each session.

However, Medicare will not cover your sessions if you choose to have psychotherapy.

We accept Visa, Mastercard, Debit Cards and cash. Depending on your level of cover, private health funds can contribute to the cost of your treatment. You will be able to claim on the spot if you bring your card to your appointment.

Equally, you are able to pay for your appointment online at the time of booking.

No. Referrals are only required for insurance claims of for Medicare claims/EPC.

In Australia, Physiotherapists are primary care practitioners and therefore you do not need a doctor’s referral to see them.

However, if you have seen a GP who has recommended you see a physio, please bring your referral with you.

We do. However, it’s important that you get approval from your insurer prior to commencing treatment. We will bill them directly once you have a claim number. Please bring your claim number and case manager’s details with you. If you don’t have this information, we will have to charge you privately.

For work-related injuries, you will need a doctor’s referral. This will enable us to forward the fees directly to your company’s workers compensation insurer. You will need a Workcover Medical Certificate. When Workcover receives all of your documents, they can start processing the claim. In order for us to bill Workcover directly we need a claim number, and the case manager’s details to verify the claim. All this needs to be done before your first treatment.

Some people believe that hands on treatment (or manual therapy) for chronic pain is not the best approach. They believe that pain is not a purely biomechanical experience, and that treatment shouldn’t be either. But herein lies the problem. Manual therapy is not a purely biomechanical intervention, and it is much more than just “massage”.

The mechanisms at play during a manual therapy likely involve biomechanical, neurophysiological and cognitive-emotional processes. This means that many complex processes are involved in a manual therapy treatment, some of which have great potential for chronic pain sufferers. Gina keeps up to date with best practice and evidence-based principles for chronic pain management, which together with her years of clinical experience, tell her that there is power in hands on treatment. Additionally, Gina also brings learnings from psychotherapy, exercise rehabilitation and pain education.